What happened, shouldn’t have happened indeed. So there were bitter words on the part of the customer, expressing his disappointment and dissatisfaction. There were also my sincere words of apology expressing how really sorry I was, and admitting my fault.
I remembered this situation after I’d read the comment made by Fr. Mariusz, ending with his wishes for us: “may there be only beautiful words between you.” Beautiful words are truthful words. I think the words of apology belong to that category. Let’s be able to admit our fault and say “sorry”, even though it is sometimes very difficult.
In the end, the customer called me again after some time to apologize for his words, if they’d hurt me. It’s also important to know how to accept apology.
I would like to thank Fr. Mariusz for his beautiful words.
Categorised in: Michał